ARTISAN GROUP LLC

Privacy Policy &
SMS Messaging Terms

Effective September 1, 2026

Artisan Group LLC ("Artisan Group," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, share, and protect information when you contact us, request or receive services, visit our website, or communicate with us by phone, email, or text message.

1. Information We Collect

- Contact and service information: name, phone number, email address, service address, and details about your request.

- Transaction and job information: estimates, invoices, appointments, payment status, and service history.

- Communications: messages, calls, emails, and other information you choose to provide.

- Website information: basic device, browser, and usage information that may be collected automatically when you use our website.

2. How We Use Information

We use information to respond to inquiries, provide estimates, schedule and perform services, offer customer support, process payments, maintain business records, improve our services and communications, protect safety and security, and comply with legal obligations.

3. How We Share Information

We may share information with service providers that help us operate our business, such as payment, scheduling, communications, technology, and professional-service providers, only as reasonably necessary for them to perform services for us. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, or property.

4. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. We retain information only as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting, and business requirements.

Data Sharing

- Customer data is not shared with 3rd parties for promotional or marketing purposes.

- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

SMS MESSAGING

Artisan Group Messaging Terms and Conditions

These terms apply to Artisan Group's informational SMS messaging program.

1. The messaging program consists of exclusively informational messages to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at office@artisangroupllc.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Your Privacy Choices

You may ask us to update or correct your contact information. To stop SMS messages, follow the STOP instructions above. You may also contact us with privacy questions or requests.

If you have questions about this Privacy Policy or our SMS program, contact Artisan Group LLC at office@artisangroupllc.com or 4359005600.

You can opt out at any time by replying STOP to any message. For help, reply HELP to any message or contact us at 4359005600.

The messaging program consists exclusively of informational messages. Message frequency will vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP to any message or contact us at 4359005600.

Consumer personal data is not sold, transferred, or shared with external organizations.

No other use of external sharing is permitted.

Unauthorized sharing is prevented through:

• administrative safeguards

• technical safeguards

• contractual safeguards